Privacy Policy

Alawin Casino is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect data about you when you use our online casino services at alawin‑casino.co and any associated websites, apps, or features to which this policy applies. It also describes your rights under United Kingdom data‑protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By accessing or using our services, you confirm that you are at least 18 years old, that you have read and understood this Privacy Policy, and that you consent to the processing of your personal data in accordance with the terms set out below and in our Terms and Conditions.

Who we are and how to contact us

For data‑protection purposes, Alawin Casino is the data controller for the personal data you provide to us. If you have any questions, concerns, or requests about your data, or if you wish to exercise your rights under UK data‑protection law, you can contact us at:

Email: [email protected].

We recommend that you keep a record of any correspondence you send to us in case you need to refer to it later.

Which law applies to you

This Privacy Policy is written with the United Kingdom in mind and is designed to comply with:

the UK General Data Protection Regulation (UK GDPR).
the Data Protection Act 2018.
the requirements of the UK Gambling Commission (UKGC) relating to data security, privacy, and responsible.

If you access our services from the United Kingdom, UK data‑protection law will govern how we handle your personal information. We also apply the same high standards of protection to users in other jurisdictions where we are permitted to operate.

What “personal data” means

“Personal data” is any information that can be used to identify you, either directly or together with other information. In the context of an online casino, this may include:

your name, date of birth, and.
your email address and phone.
your username, password, and account‑related.
your payment details and transaction.
your device and connection information (such as IP address and browser type).
your gameplay and betting.
records of your communications with our customer support or marketing.

Why we collect your personal data

We collect and process your personal data only where we have a lawful basis under UK GDPR. The main reasons are:

To provide, manage, and secure your account We need your information to create and maintain your player account, verify your age and identity, and allow you to deposit, withdraw, and place bets or wagers (including “flutters” or small stakes) on our platform.
To comply with legal and regulatory obligations As a casino licensed and regulated by the UK Gambling Commission, we are required by law to conduct identity verification, anti‑money‑laundering and fraud checks, and to keep accurate records of your activity. This helps protect you and others from criminal misuse of our services.
To enable responsible gambling and player protection We collect and analyse certain data to help you manage your gambling better, respond to signs of potential problem gambling, and implement responsible‑gambling tools such as deposit limits, session limits, time‑out, and self‑exclusion via GamStop. We also work with organisations such as GamCare and BeGambleAware to promote safer play.
To ensure security, prevent fraud, and protect our platform We process technical and behavioural data to detect and prevent fraud, account takeovers, bonus abuse, and other misuse of our services in line with UKGC rules on fair wagering and strict bonus‑abuse policies.
To improve our services and provide personalised experiences We may analyse your gaming preferences, favourite games, and betting patterns to improve our website, games, and offers. This can include tailored promotions and recommendations, always subject to your consent where required.
To communicate with you We may contact you about your account, deposits, withdrawals, responsible‑gambling tools, or to provide information about problems or disruptions to our services.
To send marketing communications (where you have consented) If you have opted in, we may send marketing messages about promotions, bonuses, events (such as Premier League football, horse‑racing festivals like Cheltenham or the Grand National, cricket, and rugby), and other products and services. You can withdraw this consent at any time, for example by updating your preferences in your account or using the “unsubscribe” link in any marketing email.

What information we collect

Information you provide directly

When you register, make a deposit, or contact customer support, you may give us:

Name, date of birth, gender, and address for age and identity.
Email address and phone.
Username and password or other account.
Payment details such as card number (Visa/Mastercard), PayPal, Neteller, Skrill, Paysafecard, Apple Pay, Google Pay, or bank‑transfer details, and transaction.
Responses to responsible‑gambling or customer‑satisfaction.
Any information you submit in support tickets, chat, or email.

Information we collect automatically

When you use our website or app, we may collect:

Technical information: IP address, browser type, device information (including device ID and operating system), screen size, and connection.
Cookies, web beacons, and similar tracking technologies used to distinguish you from other users, remember your preferences, and improve site.
Session data such as login times, duration of play, and games.
Location‑based information (for example approximate country or region) used to ensure compliance with local restrictions and to provide location‑relevant.

Information from third parties

In some cases, we may receive information about you from:

Identity‑verification and fraud‑detection.
Payment processors and.
Marketing partners (where you have consented).
Regulatory bodies such as the UK Gambling Commission, as required by law.

We will only use third‑party data where we have a lawful basis and where it is strictly necessary for the purposes described above.

How we use your personal data

We use your personal data in the following ways:

Account management and verification To confirm your identity, verify your age (18+), and maintain the security of your account, including checks on large deposits or unusual activity.
Payment processing and financial compliance To process deposits and withdrawals in GBP (£), including using methods such as Visa/Mastercard, PayPal, Neteller, Skrill, Paysafecard, Apple Pay, Google Pay, and bank transfer. This includes applying anti‑money‑laundering rules and recording transaction histories.
Responsible gambling and player‑protection measures To monitor your betting patterns and time‑spent‑playing, offer tools such as deposit limits, loss limits, session limits, cooling‑off periods, and self‑exclusion via GamStop. We may also share information with or refer to organisations such as GamCare (0808 8020 133) and BeGambleAware to support players who may need help with gambling‑related issues.
Fraud, security, and regulatory compliance To detect and prevent money‑laundering, cheating, account‑sharing, collusion, bonus abuse, and other forms of fraud in line with UKGC rules. This may include behaviour‑based analysis and profiling for security purposes.
Service improvement and personalisation To improve the stability, speed, and usability of the platform, and to understand which games and features are most popular. With your consent, we may personalise your experience, including tailored offers and communications.
Marketing and communications To send you emails, SMS, or in‑app messages about promotions, bonuses, and other offers where you have consented. We will clearly state wagering requirements and terms for any bonus offers in line with UKGC fair‑wagering rules and strict bonus‑abuse policies.
Legal and regulatory obligations To share data with regulators such as the UK Gambling Commission, tax authorities, fraud‑prevention bodies, or law‑enforcement agencies where required by law.

Legal bases for processing your data

Under UK GDPR, we must have one or more lawful grounds for processing your personal data. These usually include:

Contractual necessity – So that we can provide you with an account, process payments, and allow you to place bets or play casino games.
Legal obligation – To comply with gambling laws, anti‑money‑laundering regulations, and UKGC licensing requirements.
Legitimate interests – For security, fraud prevention, service improvement, and certain types of profiling (always balanced against your rights).
Explicit consent – Where we seek your specific consent, for example for direct marketing or certain types of profiling.

We will always ensure that any processing is fair, transparent, and proportionate to the purpose.

How long we keep your data

We will not keep your personal data longer than necessary for the purposes set out above, unless the law requires us to retain it for longer. For example:

We may keep transaction records, identity‑verification documents, and AML checks for several years in line with UK regulatory requirements.
We will keep data needed for ongoing investigations or disputes until those are resolved.
Where you exercise your right to be forgotten under UK GDPR, we will delete or anonymise your data unless there is a legal reason to retain it.

Who we share your data with

We may share your personal data with:

Service providers such as payment processors, cybersecurity providers, hosting companies, and customer‑support platforms, always under strict confidentiality and security agreements.
Regulatory bodies such as the UK Gambling Commission and other competent authorities, where required by law or for licensing or compliance purposes.
Fraud‑ and money‑laundering‑prevention agencies and other bodies that support the prevention of financial crime.
Responsible‑gambling and support organisations such as GamCare and BeGambleAware, where you have given consent or where it is necessary for your protection.
Related companies or group entities within our corporate structure, but only where strictly necessary and in compliance with UK GDPR.

We will not sell your personal data to marketing companies or other third parties.

Transfers of your data outside the UK

Some of our service providers may process your personal data outside the United Kingdom. Where this happens, we will ensure that appropriate safeguards are in place, such as:

transfers to countries deemed to have an adequate level of data protection under UK law, or.
use of standard contractual clauses or other lawful mechanisms approved under UK GDPR.

You can request more information about such transfers from our support team.

Cookies and online tracking

We use cookies and similar technologies to help us:

identify you when you log in and remember your.
understand how you use our website so we can improve performance and fix.
personalise content and marketing where you have.
prevent fraud and ensure.

You can usually manage or disable cookies through your browser settings, but doing so may limit some site features or prevent you from logging in or using certain functions.

Your rights under UK GDPR

As a resident of the United Kingdom, you have a number of rights under UK data‑protection law, including:

The right to be informed about how we use your data (this Privacy Policy and associated notices).
The right of access to your personal data and certain information about how we process it.
The right to rectification if any of your data is inaccurate or incomplete.
The right to erasure (“right to be forgotten”) in certain circumstances.
The right to restrict processing of your data in some cases.
The right to data portability, allowing you to obtain and reuse your data in a structured, commonly‑used format.
The right to object to certain types of processing, including direct marketing and profiling.
The right not to be subject to automated decision‑making based solely on automated profiling, such as decisions that would have a significant legal or similar effect on you, unless there is a lawful basis and appropriate safeguards.

To exercise any of these rights, please contact us at [email protected]. We may ask you to verify your identity before acting on your request. We will respond within the time limits set by UK law (usually one month, with possible extensions in complex cases).

Security and data protection measures

We take the security of your personal and financial data seriously. Our security measures include:

Encryption of your data both in transit (for example, using secure protocols such as TLS) and at rest.
Secure storage of sensitive information, including payment and identity‑verification data.
Strict access controls and authentication procedures for staff and.
Regular security testing, vulnerability assessments, and, where appropriate, data‑protection impact assessments (DPIAs) for high‑risk.
Incident‑response plans to deal with any data‑breach or security issue quickly and in line with UK regulatory.

If a data breach occurs that is likely to result in a risk to your rights and freedoms, we will notify the relevant authorities and, where required, inform affected users without undue delay.

Changes to this Privacy Policy

Laws, regulations, and our services may change over time. If we make material changes to this Privacy Policy, we will:

Update the “Last updated” date at the top of this.
Notify registered users through your account, email, or an in‑app notification, where.
Give you the opportunity to review the new version and, if required, to withdraw consent or update your.

Your continued use of our services after any changes are made will be taken as acceptance of the updated Privacy Policy.

Responsible gambling and local support

As a UKGC‑licensed operator, we are committed to promoting responsible gambling and protecting vulnerable players. We encourage you to:

Set deposit limits, loss limits, and session limits in your account.
Use cooling‑off periods or full self‑exclusion via GamStop if you feel you may need a.
Contact GamCare on 0808 8020 133 if you or someone you know may be struggling with.
Visit BeGambleAware for information and resources on safer.

If you are a “punter” enjoying a small “flutter” or a serious player staking larger sums (“a wedge” or “a tenner”), please always gamble within your means and remember that gambling should be for entertainment, not as a way to make money.

How to contact us about your privacy

If you have any questions or concerns about how we handle your personal data, or if you wish to exercise any of your rights under UK data‑protection law, please contact us at:

Email: [email protected].

We will aim to respond to your request promptly and to help resolve any issues you may have. If you are not satisfied with our response, you have the right to lodge a complaint with the national supervisory authority: the UK Information Commissioner’s Office (ICO).