Privacy Policy

This Privacy Policy explains how Alawin Casino (the “Company,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit or use alawin-casino.co, create an account, make a deposit or withdrawal, participate in promotions, or contact our support team at [email protected]. It is intended for players in Canada and should be read together with our Terms and Conditions, bonus terms, and any jurisdiction-specific notices that apply to your province.

By using our website or services, you agree that we may process your personal information as described in this Privacy Policy, subject to applicable law. For Canadian users, the main privacy framework is the Personal Information Protection and Electronic Documents Act (PIPEDA), and in certain provinces or regulated gambling environments additional provincial laws and directives may apply, including Ontario’s FIPPA-related framework for iGaming operations and Quebec’s Law 25 for Quebec residents.

1. Who We Are

Alawin Casino operates an online gambling service for Canadian players and provides customer support through [email protected]. Depending on the province you access us from, different regulatory and privacy requirements may apply, especially in Ontario where regulated iGaming activity is overseen through iGaming Ontario and the AGCO framework.

We are committed to handling personal information in a lawful, fair, transparent, and security-conscious manner. We only collect information that is reasonably necessary for operating the platform, meeting legal obligations, preventing fraud, supporting responsible gambling, and providing customer service.

2. Scope of This Policy

This Privacy Policy applies to personal information collected through our website, mobile or desktop access, customer support channels, payment pages, promotions, verification checks, and any related communications. It also applies when you interact with us by email or through any forms, chats, or account tools we provide.

This policy does not apply to third-party websites or services that may be linked from our platform, including payment providers, verification vendors, game studios, or marketing partners. Those third parties have their own privacy practices and you should review their policies separately.

3. Legal Framework

We process personal information in accordance with PIPEDA and, where applicable, provincial privacy laws and gaming-related directives. PIPEDA requires meaningful consent, limited collection, limited use and disclosure, and retention only as long as needed for the stated purposes.

If you are in Ontario and our services operate under a regulated iGaming model, additional rules may apply, including obligations linked to FIPPA, Ontario Regulation 722/21, and iGaming Ontario operational requirements. If you are in Quebec, Law 25 may impose stricter consent, breach-notification, and privacy governance obligations than PIPEDA alone.

Where there is any conflict between this Policy and applicable law, the law will prevail. We may update this Policy from time to time to reflect legal, operational, or technical changes.

4. Information We Collect

We may collect the following categories of personal information, depending on how you use our services:

Account information, such as your name, username, date of birth, email address, phone number, residential address, and language preference.
Identity and verification information, such as copies of government-issued ID, proof of address, source-of-funds documentation, and other anti-fraud or KYC materials.
Transaction information, such as deposits, withdrawals, payment method details, payment status, and billing-related records.
Technical information, such as IP address, device identifiers, browser type, operating system, log files, cookie identifiers, and session data.
Gameplay and account activity, such as login history, game participation, wager history, bonus usage, and self-exclusion or limit-setting data.
Communication records, such as emails to [email protected], chat transcripts, complaint records, and service notes.
Responsible gambling data, such as deposit limits, session limits, cooling-off requests, exclusion requests, and any self-assessment information you provide.
Marketing preferences, such as newsletter opt-ins, communication preferences, and promotional responses.
Fraud and security data, such as risk indicators, chargeback history, device-fingerprinting data, and suspicious activity markers. recordinglaw .

We may also collect information from third parties where permitted by law, including payment processors, identity verification providers, fraud prevention tools, game providers, affiliate partners, and regulatory or law-enforcement sources.

5. How We Use Information

We use personal information for the following purposes:

To create and manage your account.
To verify identity, age, residence, and eligibility.
To process deposits and withdrawals in CAD, including payment methods commonly used in Canada such as Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa, Mastercard, and crypto where available.
To provide casino games, promotions, and loyalty features.
To administer bonuses, including eligibility checks, wagering requirements, and abuse prevention.
To detect, investigate, and prevent fraud, money laundering, bonus abuse, and other misuse.
To meet legal, regulatory, and licensing obligations.
To provide customer service and respond to inquiries sent to [email protected].
To monitor platform performance, troubleshoot technical issues, and improve website functionality.
To support responsible gambling tools, limit-setting, self-exclusion, and harm-minimization measures.
To send marketing communications where permitted and where you have not opted out. spingenie .

We may also use your information for internal analysis, reporting, product improvement, and security purposes, provided such use remains consistent with applicable law and the purpose for which the information was collected.

6. Consent and Legal Basis

Where required, we rely on your consent to collect, use, or disclose personal information. Under Canadian privacy rules, consent must be meaningful, informed, and tied to a specific purpose, and you must be able to understand what you are agreeing to.

In some cases, we may process information without consent where the law permits or requires it, including fraud prevention, legal compliance, or regulatory obligations. For gaming operations, this can include verification, record-keeping, dispute handling, and reporting obligations.

You may withdraw consent for certain optional processing at any time, subject to legal or contractual restrictions. If you withdraw consent for information that is necessary to operate your account, we may be unable to continue providing some or all services.

7. Payments and Financial Data

If you deposit or withdraw funds, we may collect and process payment-related information necessary to complete the transaction, reconcile accounts, manage chargebacks, and detect abuse. Canadian users may see trusted local and card-based payment options, and transaction records may be linked to your account for compliance and auditing purposes.

We do not typically store full card numbers or other unnecessary payment credentials unless required by the payment service provider or by law. Payment data is handled through secure processors and is subject to their own privacy and security controls.

For crypto transactions, we may record wallet addresses, transaction hashes, and related compliance information to the extent required for fraud prevention, anti-money-laundering controls, and transaction verification.

8. Cookies and Tracking

We use cookies, pixels, tags, and similar technologies to operate the website, remember your preferences, keep you logged in, measure traffic, and support analytics and marketing. These technologies may collect technical information such as your IP address, browser characteristics, device identifiers, and interaction history.

You can usually control cookies through your browser settings, but disabling certain cookies may affect site performance or prevent some features from working properly. Where required by law, we will request consent before placing non-essential cookies.

9. Sharing Information

We may share personal information with the following categories of recipients where necessary:

Service providers, such as hosting, analytics, verification, communications, and customer support vendors.
Payment processors and financial institutions, for transaction processing and fraud checks.
Game providers and platform partners, to run games and maintain account functionality.
Marketing and affiliate partners, where permitted and subject to applicable consent rules.
Legal, regulatory, and law-enforcement authorities, when required or permitted by law.
Internal personnel, including compliance, risk, fraud, finance, and support teams. ontario .

We require appropriate contractual and technical safeguards for third parties that process personal information on our behalf. We do not permit those parties to use your information for their own unrelated purposes unless you separately consent or the law otherwise allows it.

10. International Transfers

Your personal information may be stored or processed in Canada or in other countries where we or our service providers operate. As a result, your information may be subject to the laws and lawful access regimes of those jurisdictions.

When we transfer personal information outside Canada, we take reasonable steps to ensure an appropriate level of protection through contractual safeguards, security controls, and vendor oversight. If you are located in Quebec or another province with enhanced privacy expectations, additional transfer safeguards may apply.

11. Retention

We retain personal information only as long as needed for the purposes described in this Policy, including account management, regulatory compliance, dispute resolution, fraud prevention, tax and accounting requirements, and legal defense. PIPEDA requires retention to be limited to what is necessary, and we apply that principle in our retention schedules.

When personal information is no longer required, we will delete, anonymize, or securely archive it, unless retention is required by law or a legitimate regulatory interest. Some records, such as transaction logs and verification materials, may need to be kept longer due to anti-fraud, AML, or gaming compliance obligations.

12. Security

We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, encryption, logging, monitoring, segmentation, and employee confidentiality obligations.

No system is completely secure, and we cannot guarantee absolute protection. However, we regularly review our safeguards and take reasonable steps to reduce risk in line with the sensitivity of the information we process.

13. Your Rights

Subject to legal limits, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Withdraw consent for optional processing.
Object to certain marketing communications.
Request information about how we use or disclose your personal information.
Request deletion or anonymization where legally permitted.
Ask about cross-border processing and safeguards. dpo-consulting .

We may need to verify your identity before acting on a request. In some cases, we may decline or limit a request if required by law, if it would compromise security, or if we need the data to comply with regulatory obligations.

14. Marketing Communications

If you opt in to receive offers, promotions, or updates, we may send communications by email or other permitted channels. Canadian anti-spam rules and consent standards may apply to these messages, and you can opt out at any time by following the unsubscribe instructions or contacting us at [email protected].

We may still send you non-promotional service messages related to your account, verification, security, or legal notices. These messages are necessary for account administration and cannot usually be opted out of while you maintain an active account.

15. Responsible Gambling

We are committed to supporting responsible gambling and may use personal information to help identify risky behavior, enforce limits, and provide safer-gambling tools. This may include deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion controls.

If gambling is causing harm, support is available in Canada. In Ontario, ConnexOntario can be reached at 1-866-531-2600, and the Problem Gambling Helpline is available at 1-888-230-3506. These services are free, confidential, and designed to connect individuals to support, treatment, and counseling resources.

If you are in a province with a separate gaming framework, local support resources may also be available through your provincial health or responsible gambling authority. We encourage anyone concerned about their gambling to seek help early and use available limit-setting tools.

16. Province-Specific Notes

For Ontario players, online gaming may be subject to provincial regulation through iGaming Ontario and the AGCO framework, and the handling of personal information may be influenced by Ontario-specific gaming and public-sector privacy rules. Ontario residents may therefore see notices, verification steps, and data-handling practices that reflect those obligations.

For Quebec residents, Law 25 may provide enhanced privacy protections, including stronger consent expectations and stricter breach reporting. If you are in Quebec, you may also be served bilingual content or support options where available, and we may ask for additional information to satisfy local compliance.

For residents of other provinces, our services may operate in a regulated or offshore context depending on local gaming rules, and applicable privacy protections will continue to be governed by PIPEDA and any applicable provincial law.

17. Children and Age Restrictions

Our services are intended only for adults of legal gambling age in their province or territory. We do not knowingly collect personal information from minors.

If we learn that we have collected personal information from someone who is not of legal age, we will take reasonable steps to delete that information and close the related account, subject to any legal retention obligations.

18. Complaints and Contact

If you have questions about this Privacy Policy, our information practices, or wish to exercise your rights, please contact us at [email protected]. We will make reasonable efforts to respond in accordance with applicable law and internal procedures.

If you are not satisfied with our response, you may also have the right to contact the relevant privacy regulator in your province, such as the Office of the Privacy Commissioner of Canada for PIPEDA matters or the provincial authority that applies in your jurisdiction. In Quebec, this may include the Commission d’accès à l’information; in Ontario, gaming-related issues may also involve the applicable provincial oversight framework.

19. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or privacy practices. The updated version will apply once posted on our website unless a later effective date is stated.

Your continued use of the website after changes are posted means you accept the updated Privacy Policy, subject to any rights you may have under applicable law.

20. Contact Information

For privacy questions, requests, or complaints, contact:

Alawin Casino.

Email: [email protected].

If you need help with safer gambling, you can also contact ConnexOntario at 1-866-531-2600 or the Problem Gambling Helpline at 1-888-230-3506.