Podmienky

These Terms and Conditions govern the use of the Alawin Casino website and related services available at alawin-casino.co. By creating an account, accessing the website, or placing any bet, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.

1. General Provisions

1.1. Alawin Casino operates as an online gambling service intended only for eligible users who lawfully access the platform from Slovakia and from other jurisdictions where online gambling is permitted.

1.2. These Terms and Conditions apply to all visitors, registered players, and account holders. They form a binding agreement between you and Alawin Casino.

1.3. The services offered through the website may include casino games, bonus offers, promotions, tournaments, and related account features. Specific game rules, bonus rules, and promotional conditions may apply in addition to these Terms and Conditions.

1.4. If any provision of these Terms and Conditions conflicts with mandatory law, the mandatory law shall prevail to the extent of the conflict. The remaining provisions shall continue in effect.

1.5. Alawin Casino reserves the right to amend these Terms and Conditions at any time. The latest version published on the website shall apply from the moment of publication, unless a later effective date is stated.

2. Legal Framework

2.1. These Terms and Conditions are drafted with reference to the legal framework applicable in Slovakia, including Act No. 30/2019 Coll. on Gambling, Act No. 297/2008 Coll. on the protection against legalisation of proceeds of criminal activity and terrorist financing, and other related regulations governing consumer protection, data protection, advertising, and gambling supervision.

2.2. The operation of gambling services in Slovakia is supervised by the Gambling Regulatory Authority of the Slovak Republic, which is responsible for oversight, compliance, and enforcement within the gambling sector.

2.3. Where required by Slovak law, Alawin Casino will apply player protection measures, age verification, identity checks, transaction monitoring, anti-money laundering controls, and responsible gambling safeguards.

2.4. Nothing in these Terms and Conditions shall be interpreted as limiting your statutory rights under applicable Slovak law.

3. Eligibility

3.1. You may use the website only if you are at least 18 years old and have full legal capacity to enter into binding agreements.

3.2. Underage gambling is strictly prohibited. If Alawin Casino becomes aware, or has reasonable grounds to believe, that a user is under 18, the account may be suspended or closed immediately and any winnings may be withheld pending verification or returned where required by law.

3.3. You may only register and play if gambling is lawful in the jurisdiction from which you access the website. It is your responsibility to ensure that your use of the website is legal under all laws applicable to you.

3.4. Employees, directors, contractors, and agents of Alawin Casino, as well as persons directly involved in the management or operation of the service, may be restricted from participation where such participation would create a conflict of interest or violate applicable rules.

3.5. You must not register or use the website on behalf of another person, or permit another person to use your account.

3.6. Alawin Casino may request proof of age, identity, address, source of funds, payment ownership, and other information necessary to confirm your eligibility and compliance status.

4. Registration

4.1. To use real-money services, you must complete the registration process accurately and provide truthful, complete, and current information.

4.2. You are responsible for ensuring that all information submitted during registration remains accurate. If any detail changes, you must update your account promptly.

4.3. You may be required to create secure login credentials. You must keep your username, password, and any authentication details strictly confidential.

4.4. Only one account per person is permitted unless Alawin Casino expressly authorises otherwise in writing.

4.5. Duplicate, multiple, or shared accounts are prohibited. If multiple accounts are detected, Alawin Casino may close or merge accounts, void bonuses, and cancel winnings where permitted by law.

4.6. You must not use false identification, false contact details, forged documents, or another person’s payment method to register or play.

4.7. By registering, you confirm that you are acting in your own name and for your own benefit.

5. Account Rules

5.1. Your account is personal and non-transferable. You may not sell, assign, pledge, gift, or otherwise transfer your account to any third party.

5.2. You are fully responsible for all activity carried out through your account, whether or not that activity was authorised by you, unless the activity resulted from a fault attributable to Alawin Casino.

5.3. You must notify Alawin Casino immediately if you suspect that your account credentials have been compromised, lost, stolen, or accessed without permission.

5.4. Alawin Casino may require additional verification at any time, especially before withdrawals, after significant changes in activity, or if suspicious behaviour is detected.

5.5. You may be required to use extra security measures, including two-factor authentication, device checks, or document verification.

5.6. The account must be used in a fair and lawful manner. Any attempt to manipulate the platform, exploit technical errors, or abuse promotions is prohibited.

5.7. Alawin Casino may suspend, restrict, or close accounts where there is evidence or reasonable suspicion of fraud, abuse, collusion, unlawful activity, bonus manipulation, or breach of these Terms and Conditions.

5.8. You should log out after each session and protect your devices, email account, and network connection from unauthorised access.

6. Deposits and Withdrawals

6.1. Deposits may be made using payment methods made available on the website from time to time. Available methods may include bank cards, bank transfer, and other payment solutions commonly used in Slovakia, subject to availability and compliance checks.

6.2. The currency of the account is euro, unless another currency is expressly offered and accepted by Alawin Casino.

6.3. Deposits must be made using payment instruments held in your own name. Alawin Casino may reject any deposit made using a third-party account or payment method.

6.4. Withdrawals will generally be processed using the same method used for deposit, where technically possible and permitted by law.

6.5. Alawin Casino may require the completion of verification procedures before processing a withdrawal. This may include proof of identity, proof of address, proof of payment ownership, and source of funds documentation.

6.6. Withdrawal requests may be delayed or declined if your account is incomplete, under review, involved in a dispute, subject to AML checks, or otherwise restricted.

6.7. Any chargeback, payment reversal, or deposit dispute initiated without valid reason may result in account suspension, loss of winnings, recovery of costs, and reporting to relevant payment providers or authorities where lawful.

6.8. You are responsible for any bank charges, card fees, exchange costs, or intermediary fees imposed by your financial institution.

7. Bonuses

7.1. Bonuses, free spins, cash offers, loyalty rewards, and promotional credits are optional incentives and are governed by the specific terms attached to each promotion.

7.2. Unless otherwise stated, bonuses are intended for recreational use and may not be transferred, exchanged, or withdrawn as cash before all applicable wagering requirements and conditions have been fulfilled.

7.3. Alawin Casino may set wagering requirements, game contribution rules, maximum bet limits, withdrawal caps, time limits, and other promotional restrictions.

7.4. Bonus abuse is prohibited. Bonus abuse includes, without limitation, the creation of multiple accounts, coordinated play, irregular betting patterns, exploitation of loopholes, use of stolen identities, or any practice intended to unfairly obtain promotional value.

7.5. If you violate a bonus rule, Alawin Casino may cancel the bonus, void winnings derived from the bonus, and restrict future participation in promotions.

7.6. Bonus terms may vary by offer and may be updated or withdrawn at any time for future promotions. A promotion already accepted by you will remain subject to the terms in force at the time of acceptance, unless the relevant promotion rules state otherwise.

7.7. Where local law requires that bonus terms be transparent and fair, Alawin Casino will apply such terms in a clear and accessible manner.

8. Game Rules

8.1. All games offered on the website are governed by their own rules, payout structures, and technical conditions.

8.2. In the event of a discrepancy between a game’s rules and these Terms and Conditions, the specific game rules shall prevail for that game, provided they are not contrary to mandatory law.

8.3. You are responsible for understanding the mechanics of any game before playing it for real money.

8.4. Technical malfunctions, software errors, interrupted connections, or system failures may affect game results. Where a malfunction materially affects a game, Alawin Casino reserves the right to void affected bets, correct balances, or restore the game state, subject to applicable law and fairness principles.

8.5. You must not use bots, scripts, automated devices, or any software designed to gain an unfair advantage or interfere with the ordinary operation of games.

9. Responsible Gambling

9.1. Gambling should remain entertainment. Alawin Casino supports responsible gambling and expects users to play within their personal limits.

9.2. You should never gamble with money needed for rent, food, utility bills, debt repayment, or other essential expenses.

9.3. Alawin Casino may provide responsible gambling tools such as deposit limits, loss limits, session limits, timeout options, self-exclusion, and reality checks.

9.4. You may request temporary or permanent self-exclusion if you feel that gambling is becoming difficult to control. During a self-exclusion period, access to your account and gambling services will be restricted in accordance with the applicable rules.

9.5. Warning signs of problematic gambling may include chasing losses, borrowing money to gamble, hiding gambling activity from family, feeling anxious when not playing, or spending more time and money than intended.

9.6. If you believe gambling is affecting you negatively, you should stop playing immediately and seek support from appropriate services in Slovakia, including the national gambling helpline operated by the specialised treatment centre at Predná Hora and other healthcare or counselling services available locally.

9.7. Alawin Casino may intervene where there are signs of harmful gambling behaviour by limiting activity, requesting information, pausing the account, or applying protection measures required by law or internal policy.

9.8. You acknowledge that you are solely responsible for deciding whether to participate in gambling and for controlling your play.

10. AML and Security

10.1. Alawin Casino complies with applicable anti-money laundering and counter-terrorist financing obligations under Slovak law.

10.2. To meet these obligations, Alawin Casino may verify your identity, monitor transactions, review betting behaviour, request source of funds information, and retain records as required by law.

10.3. You agree to provide all documentation and information reasonably requested by Alawin Casino for due diligence, verification, and compliance purposes.

10.4. Certain thresholds or transaction patterns may trigger enhanced checks, including where gambling activity reaches levels requiring basic due diligence or where a transaction is of a value that requires identification and verification under Slovak law.

10.5. Alawin Casino may refuse, delay, reverse, or report transactions where required to comply with legal obligations, internal controls, or instructions from competent authorities.

10.6. If an unusual transaction is detected, Alawin Casino may temporarily limit withdrawals, request additional information, or freeze the account pending review.

10.7. You must not use the website to launder money, conceal the origin of funds, finance illegal activity, or facilitate any criminal conduct.

10.8. If Alawin Casino suspects unlawful activity, it may close the account, confiscate unlawful winnings where permitted, and report the matter to the relevant authorities.

11. Hráč Conduct

11.1. You must use the website honestly and respectfully.

11.2. You must not attempt to hack, disrupt, overload, reverse engineer, or otherwise interfere with the website, games, cashier, or security systems.

11.3. You must not use VPNs, proxies, false geolocation tools, or other methods to conceal your location or evade local restrictions, where such conduct is prohibited or inconsistent with these Terms and Conditions.

11.4. You must not engage in collusion, syndicate play, match-fixing, fraud, identity misuse, or any form of cheating.

11.5. Offensive, abusive, threatening, or discriminatory behaviour toward support staff or other users may lead to account restrictions.

11.6. Any breach of this section may result in immediate suspension or closure of the account and forfeiture of benefits gained through misconduct, subject to law.

12. Suspension and Closure

12.1. Alawin Casino may suspend your account temporarily while it conducts verification, compliance, security, or fraud checks.

12.2. Alawin Casino may close your account at any time if you request closure, if continued use would breach law, if required by regulators, or if you materially violate these Terms and Conditions.

12.3. In case of closure for breach, Alawin Casino may withhold funds to the extent necessary to cover chargebacks, unpaid fees, suspected fraud losses, bonus abuse, or legal obligations.

12.4. If your account is closed for non-breaching reasons, any remaining balance will be paid out after verification, subject to lawful deductions and internal checks.

12.5. Where self-exclusion has been applied, reopening the account may be prevented or subject to mandatory waiting periods and compliance review.

13. Privacy and Data

13.1. Alawin Casino processes personal data in accordance with applicable data protection laws, including the GDPR and related Slovak legislation.

13.2. Personal data may be collected, stored, verified, and processed for registration, age and identity checks, payment processing, fraud prevention, AML compliance, customer support, responsible gambling, and legal reporting.

13.3. By using the website, you acknowledge that certain data must be retained for legal and regulatory reasons, including record-keeping obligations under gambling and AML rules.

13.4. You are responsible for reading any separate privacy notice published by Alawin Casino, which explains how personal data is handled in more detail.

14. Complaints and Disputes

14.1. If you have a complaint, you should first contact Alawin Casino by email at [email protected] and provide a clear description of the issue, relevant dates, account details, and supporting evidence.

14.2. Alawin Casino will aim to handle complaints fairly and within a reasonable time.

14.3. If a dispute concerns a game result, transaction, bonus rule, or account action, Alawin Casino may review game logs, transaction records, security reports, and communication history before issuing a decision.

14.4. Where a dispute cannot be resolved internally, you may seek assistance from competent Slovak authorities or another body with jurisdiction under Slovak law, including the Gambling Regulatory Authority where the issue concerns regulated gambling compliance.

14.5. Nothing in these Terms and Conditions limits your rights to pursue legal remedies before a court or other competent body.

14.6. You must continue to comply with these Terms and Conditions during any complaint process, unless Alawin Casino instructs otherwise.

15. Limitation of Liability

15.1. To the maximum extent permitted by law, Alawin Casino is not liable for losses resulting from your own decisions to gamble, your failure to follow account security practices, or your breach of these Terms and Conditions.

15.2. Alawin Casino is not responsible for losses caused by internet outages, device failures, third-party payment interruptions, telecommunications issues, force majeure events, or other events beyond its reasonable control.

15.3. Nothing in these Terms and Conditions excludes liability that cannot be excluded under applicable law, including liability for intentional misconduct or gross negligence where such limitation is not permitted.

15.4. If Alawin Casino is found liable, any liability shall be limited to the extent allowed by mandatory law and, where lawful, to the direct damage actually suffered.

16. Intellectual Property

16.1. All content on the website, including text, graphics, logos, software, design elements, and trademarks, is protected by intellectual property rights.

16.2. You may use the website for personal, non-commercial entertainment only.

16.3. You must not copy, distribute, modify, scrape, reproduce, or commercially exploit website content without prior written permission.

17. Changes to the Service

17.1. Alawin Casino may update, improve, suspend, or discontinue any part of the service at any time for operational, legal, or commercial reasons.

17.2. Changes may include new games, changed payment options, modified bonus structures, updated verification procedures, or additional responsible gambling tools.

17.3. Where a change materially affects your use of the service, Alawin Casino will act in a manner consistent with applicable notice obligations and fairness requirements.

18. Governing Law

18.1. These Terms and Conditions are governed by the laws of the Slovak Republic.

18.2. Any dispute arising out of or in connection with these Terms and Conditions shall be handled in accordance with Slovak law and the applicable jurisdictional rules.

18.3. If any provision is found invalid or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

19. Contact Information

19.1. For questions, complaints, verification requests, or legal notices related to these Terms and Conditions, you may contact Alawin Casino at [email protected].

19.2. You agree that notices sent to the email address associated with your account may be treated as valid communication for operational purposes.

19.3. It is your responsibility to keep your contact details up to date so that Alawin Casino can reach you regarding account, compliance, or support matters.

20. Final Provisions

20.1. By creating an account, making a deposit, or placing a bet, you confirm that you accept these Terms and Conditions and all related policies referenced herein.

20.2. You confirm that you understand the risks associated with gambling, including the risk of losing money.

20.3. You confirm that you have read and understood the eligibility rules, account rules, bonus conditions, responsible gambling requirements, AML controls, and dispute procedures.

20.4. These Terms and Conditions are intended to reflect the legal and regulatory expectations applicable to online gambling services in Slovakia, including player protection, anti-money laundering compliance, and access to responsible gambling support.

20.5. Continued use of the website after any update constitutes acceptance of the revised Terms and Conditions.